We prepare monthly/quarterly/yearly reports per carrier at which we analyse freight spend, accessorial charges, incident reports, IT capabilities, communication. These reports are available for internal and external usage. Customer specific reports are created upon request.
We continuously monitor your freight spend and see how it develops in relation to predetermined standards. In the event of drastic structural changes, we examine whether the standards are still correct and, if so, we adjust the allocation in consultation with you.
We make extra costs transparent, such as costs for waiting times, customs documents, tolls and cancellation costs. We discuss this with you every month and take action to reduce the extra costs. In addition, we make agreements with carriers about the amount of the costs.
We analyze the service level of a carrier based on the following aspects: route cause analyses, on-time performance, track & trace capabilities, responsiveness and pro-activeness.